Frequently Asked Questions

Fulfillment by Amazon (FBA) allows you to fulfill orders placed on Amazon while MCF fulfills orders on any of your sales channels, including your own website.

Yes. If you are an existing Amazon seller using FBA, your inventory will serve both Amazon customers and customers from your MCF sales channels.

Yes. MCF is also available in Australia, Canada, France, Germany, Italy, United Kingdom, Mexico, Spain and the United States.

Sellers can select from two click-to-delivery speeds: Standard (3 calendar days) and Expedited (1-2 calendar days).

Amazon Multichannel Fulfillment offers an unbranded packaging program, which enables sellers to fulfill their MCF orders in Japan in unbranded packaging. All MCF sellers are auto-enrolled in the program at no additional cost. Unbranded packaging is available for eligible sortable items. The unbranded packaging program works in two simple steps:

Inbound shipment creation: Send your inventory to Amazon fulfillment centers using the standard inbound process you follow for MCF. MCF will automatically place your inventory in the Amazon network for unbranded packaging fulfillment.

Order routing: MCF orders will be prioritized to ship in unbranded packaging when inventory is available for unbranded packaging.

Locate your Amazon Multichannel Fulfillment orders via the ‘Orders’ tab in Seller Central. If the order has not been shipped, there will be an estimated ship date and estimated delivery date within the shipment details of the order. Once the order has been shipped, you will be able to see the tracking number associated with the shipment, along with a link to the tracking website that contains real-time updates for their shipped packages regardless of carrier.

You can check order delivery, request reimbursement, or report other issues with your order here.

You can choose to handle returns in one of two ways: you can use your own returns solution to return items to your own warehouse or you can ask the customer to return them to the Amazon fulfillment center. In either scenario, you can now benefit from the use of ReturnGO, which integrates seamlessly with MCF to handle returns to Amazon fulfillment centers or to your own warehouses. Using ReturnGO you can also manage your returns and exchanges all in one place and offer your customer different refund alternatives with the MCF ReturnGO integration. See how the process works here.

Shipping products back:

When a customer contacts you to initiate a return, you have the choice of asking the customer to ship the return back to Amazon. By electing to ship products back to Amazon, the return can be incorporated back into your Amazon inventory.

Steps to initiate a return to Amazon

1. Navigate to the ‘Orders’ screen in Seller Central and open up the order details for your customer’s order
2. Click on the ‘Create Customer Return’ tab
3. Select the return quantity for the item(s) your customer wants to return
4. Indicate the return reason for the item(s)

The Return Merchandise Authorisation (RMA) form will be generated. The RMA contains the below two sections:

1. The Return Mailing Label is a label that contains the address of the Amazon fulfillment center that will be receiving and processing the return. Ask your customer to affix the label on their return package to return back to Amazon. Note: Postage is not provided on the return mailing letter. You or the customer are responsible for purchasing and producing the return label back to Amazon.
2. The Return Authorization Slip is a form that contains a barcode and item description for the products being returned. The slip must be included inside the return package alongside the items.

Additional details on MCF returns can be found here.

Receiving Returns:

When a return is received at the Amazon warehouse, our associates validate the state of the product. If it’s deemed to be in a sellable condition, we incorporate the unit back into your Amazon inventory. If the unit is unsellable, you must follow Amazon removals procedure to receive the defective product. Please read more about the required removal process here.

Customer Refund:

For MCF orders, because order placement and payment occurred outside of Amazon, you are responsible for refunding the customer.

Checking Return Status:

After initiating a return, check the ‘Return Status’ tab within the ‘Order Details’ page to for details on the return. The page will indicate if the return has been received by Amazon, and what the disposition of the item is.

If an order is not delivered, contact Seller Support to initiate a reimbursement for the lost item. The reimbursement amount is calculated according to the FBA Lost and Damaged Inventory Reimbursement Policy. Amazon reimburses you, not the customer. It is your responsibility to resolve the issue with the customer. To send a replacement item from your inventory, submit a second MCF order for a replacement order.

Amazon and carrier at fault:

If Amazon accepts responsibility for the damage, you can submit a reimbursement request. If you process the return yourself, provide photos of the damaged item when you submit your request. If Amazon processed the return, you will be reimbursed in accordance with the FBA Lost and Damaged Inventory Reimbursement Policy and related FBA Service Terms of the Amazon Services Business Solutions Agreement.

Amazon and carrier not at fault:

For any damage that occurs after an order is delivered, you must determine whether you will refund or exchange an item. Amazon does not take responsibility for defective items or items that are damaged when not under the control of the fulfillment center or the partner carrier. If an item is damaged and Amazon or the carrier is not at fault, you may want to have the merchandise sent to you directly, instead of back to a fulfillment center.

Note: Amazon does not offer reimbursements for MCF fulfillment orders that were created to fulfill a non-customer order. For example, leveraging MCF to ship inventory back to your own warehouse. To qualify for a reimbursement, please create a standard removal order.

Shipping cost calculations are based on dimensions, weight, product size, and shipping speed. MCF is pay-as-you-go, with no long-term contracts.

Yes. MCF offers discounts up to 25% for multi-unit orders.

Download our rate card to learn more.

Yes. Long-term storage fees apply to units that have been stored in an Amazon fulfillment center for more than 271 days. The long-term storage fee is in addition to the monthly inventory storage fee. If you submit a removal order for items before the next inventory cleanup date, those items won’t be subject to long-term storage fees. For more information, see FBA long-term storage fees.